Terms and Conditions of Sale: To reduce fraudulent use of customer credit cards, all orders are accepted at our discretion and are subject to various security checks. In most cases, we will ship to any convenient address, but we reserve the right to decline your order if we believe this represents a security risk. We are not obliged to supply the goods until we have confirmed your order. In the event that we are unable to supply the item ordered we will inform you as soon as possible.
Is vat included in the price? ?All prices are in pounds sterling and include VAT at the current rate. If you require a VAT receipt please let us know.
Contacting Us: ?If you have any questions regarding terms of sale, please email: firstname.lastname@example.org or call us on: +44 (0)1452 702062 in the UK or +1(240) 619-8012 in the USA.
When will my order arrive? ?We aim to dispatch these orders within 24 hours, sent via Royal mail or UPS, and often arrive next-day within the UK. Orders are processed, dispatched & delivered Mon-Fri only.
Faulty or Damaged Goods: ?Should you experience a problem i.e. faulty or damaged goods, a repair, exchange or refund will be offered if the goods do not comply with the Sale of Goods Acts 1995 (UK).?We reserve the right to establish proof of purchase and to send the product for testing before proceeding with any refund, repair or exchange. Please read the Product Warranty for details.
Returns Policy and Procedure: ?Before returning any items you will first need to email us. In the email you will need to provide your order number and the reason for the return, once your email has been received, we will then issue you with an RMA (Returning Merchandise Authorization) and return instructions. We are unable to process returns by phone. All returned items will need to be returned unopened and in their original condition to enable resale.?
If you return an item and it fails to meet our criteria, we have the right not to refund your money and to hold on to the product until an additional delivery fee is paid to post the item back to you.?It is advisable that all returns are sent by a signed for service. Once your return has been processed and we have made a refund, we will email you with the details. (Refunds may take up to 2 weeks to process). ?Note: Shipping and Handling charges are not refundable – we also reserve the right to reclaim the actual shipping costs where the cost of delivery exceeded the standard rate charged for the order.?Please email: email@example.com and detail the goods you wish to return, reason and your telephone number. You will be contacted as soon as possible to discuss the best way to proceed.